🆘Support Ticket

This is your go to section to customize your support categories and respond to support tickets. Some of the actions you can perform on this page include:

  • Raise support request

  • Add new support category

  • Modify existing support category

  • View a support ticket

  • Delete a support ticket

Raise Support Ticket

If you would like to raise a support ticket, this is how you go about it:

  1. Find the 'Support Ticket' button in the navigation bar.

  2. In the menu that drops down, find and click on the 'Support Ticket' Button.

  3. Click on the 'New Ticket' on the top right of the screen that opens.

  4. Fill in all fields in the form that pops up.

  5. Click on 'Submit'

View Status Of A Support Ticket

If you would like to view the status of an existing support ticket, this is how you go about it:

  1. Find the 'Support Ticket' button in the navigation bar.

  2. In the menu that drops down, find and click on the 'Support Ticket' Button.

  3. In the list that opens up, you will be able to see the subject, and status of all support tickets, among other things.

  4. Use the 'Filter' function on the top to find a particular support ticket.

  5. Click on 'Edit' or 'View' or 'Delete' depending on your need, and you're done.

View Support Categories

If you would like to view the existing support categories, this is how you go about it:

  1. Find the 'Support Ticket' button in the navigation bar.

  2. In the menu that drops down, find and click on the 'Support Category' Button.

  3. A list of all existing support categories will open up.

  4. To View an exiting support category, click on the 3-dot menu under actions, and click on 'View'.

  5. To Edit an exiting support category, click on the 3-dot menu under actions, and click on 'Edit'.

  6. To Delete an exiting support category, click on the 3-dot menu under actions, and click on 'Delete'.

Add Support Category

To add a new support category, this is what you do:

  1. Find the 'Support Ticket' button in the navigation bar.

  2. In the menu that drops down, find and click on the 'Support Category' Button.

  3. Click on 'Add New Category' on the top right corner of the page.

  4. Fill In the details as required.

  5. Click on 'Save' once done.

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